Chris Voss's negotiation approach emphasizes active listening and tactical empathy. He advises using open-ended questions like "How am I supposed to do that?" to encourage collaboration. Techniques such as mirroring, labeling emotions, and pausing effectively help build rapport and influence outcomes. Voss believes that understanding and addressing emotions leads to better negotiation results.
https://sharpgentle.com/mastering-the-chris-voss-negotiation-style/
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